At Sai IT Bazar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged during delivery.
- You receive a defective product.
- You receive the wrong product.
- The product is missing accessories or parts.
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused and in its original condition.
- Be returned with the original packaging, invoice, manuals, and all accessories.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling.
- Products with physical damage caused after delivery.
- Items without original packaging or missing accessories.
- Products marked as Non-Returnable on the product page.
- Software, digital products, or downloadable items (if applicable).
3. Refund Process
Once we receive and inspect the returned product:
- If the return is approved, your refund will be processed.
- Refunds will be issued to the original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
4. Replacement
If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.
5. Return Shipping
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
- For returns requested for any other eligible reason, the customer may be responsible for the return shipping charges.
6. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets the eligibility criteria.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Please include:
- Your Order ID
- Photos or videos of the product and packaging
- A brief description of the issue
This helps us process your request quickly.
8. Contact Us
For any questions regarding returns, replacements, or refunds, please contact our customer support through the contact details available on our website.
We are committed to providing a smooth shopping experience and will do our best to resolve your concerns promptly.
